Getting started
Backups and restore: what you can do yourself
How backups are handled on your plan and how to request a restore.
Your responsibility, our assistance
Even when backups are included in your plan, keep your own copy of website files and database exports. Local copies are the fastest way to recover from an accidental change.
Taking your own copy
1. In your hosting control panel, open the file manager and compress your website directory.
2. Export your database using the built-in export tool.
3. Store both files somewhere other than the hosting account.
Requesting a restore
Email admin@aws-pro.com with the domain, the date and time you want to restore from, and whether files, database or both are affected. Restoration is a destructive action — we will confirm before proceeding.
Note
Backup frequency and retention depend on your plan. If you need a specific retention window, confirm it with us in writing.
Still need a hand?
Email support reaches the engineers who operate the platform.