Support

How can we help?

The fastest route to a solution is often the knowledge base. For anything else, email support reaches the engineers who operate the platform.

Open Webmail

What we can help with today

  • Webmail — access, password resets and mailbox configuration.
  • Domain & DNS — nameservers, records and delegation questions.
  • SSL & security — certificate status and suspicious activity.
  • Hosting & website issues — outages, errors, restores.
  • Consulting enquiries — training, process, software, data and AI.

Support channels

What is available today, and what is still being integrated.

Webmail Login

Official webmail for AWEBSOFT-hosted business email accounts.

Open Webmail Login

Client Login

Hosting client area — connects to our existing hosting system in Phase 2.

Coming with Phase 2

Support Ticket Portal

Ticketing portal — arrives with the Phase 2 integration.

Coming with Phase 2

Server Status

Live platform status — will be published once monitoring is connected.

Coming with Phase 2

Email Support

Our official support channel. Include the domain, the error message and a screenshot.

admin@aws-pro.com

Portals marked “coming with Phase 2” connect to our existing hosting system (client area, ticketing, live status). They are shown as disabled rather than simulated — we never display fabricated uptime or system status.