Legal & policies
Service Level Agreement
The service commitments intended for AWEBSOFT hosting plans. Targets pending approval.
This document is not in force yet. It is a draft prepared for business and legal review. Provisions marked as requiring confirmation are not commitments and are not published until approved. Questions: admin@aws-pro.com.
1. Status of this document
This agreement records the service-level commitments intended for our hosting services. No uptime percentage, response time or compensation figure is published until it has been verified and approved by the business.
[ALL SERVICE LEVEL TARGETS REQUIRING CONFIRMATION BEFORE PUBLICATION]
2. Scope
Applies to shared and managed hosting services we operate. Where a service runs on third-party infrastructure, that provider's own commitments also apply.
3. What will be defined here
1. Availability target and how it is measured.
2. Support hours and the channel covered.
3. Incident severity definitions and target response times.
4. Scheduled maintenance: notice period and notification channel.
5. Service credits, if any, and the claim procedure.
6. Exclusions: customer-side changes, third-party networks, force majeure.
4. Monitoring and reporting
We monitor our hosting platform continuously. Once targets above are approved, this section will also record how availability is reported and how a customer can request an incident summary.
5. Contact
admin@aws-pro.com
Document reference: service-level-agreement · Version 1. Earlier versions are retained in the CMS with their own effective dates.