Terms of Service

1. About this document

These terms describe the basis on which AWEBSOFT Indonesia ("we", "us") provides hosting, software and advisory services to a customer ("you"). It is the general framework; a specific engagement or order may add written terms.

[REQUIRES BUSINESS AND LEGAL APPROVAL BEFORE PUBLICATION] This draft is a starting point prepared for review. Confirm with counsel before publishing.

2. Definitions

• Service: any hosting, domain-related, software, consulting or support service we provide.
• Customer Content: files, databases, email and other material you place on the service.
• Acceptable Use Policy: the separate policy describing prohibited uses.

3. Ordering and acceptance

Service orders are accepted only when confirmed by us in writing (email or a signed quotation). A submitted order form is a request, not a concluded contract, until confirmed.

4. Your obligations

1. Provide accurate contact and billing information and keep it current.

2. Keep all credentials confidential and notify us of suspected compromise.

3. Use the service in accordance with the Acceptable Use Policy and applicable Indonesian law.

4. Hold your own backup copies of Customer Content as described in the Backup policy in your plan.

5. Service levels

Uptime and support-response commitments, if any, are stated in the Service Level Agreement that applies to your plan. [SLA TARGETS REQUIRING CONFIRMATION] do not publish service-level figures until they are confirmed in writing.

6. Fees and payment

Fees, currency, billing period and payment terms are those confirmed for your order. [PAYMENT TERMS, LATE-PAYMENT AND SUSPENSION RULES REQUIRING CONFIRMATION]

7. Suspension and termination

We may suspend a service to protect the platform, other customers or third parties, or where fees are overdue as set out in your order terms. Where practicable, we notify you first and give an opportunity to remedy the issue.

8. Limitation of liability

[LIABILITY CAP AND EXCLUSIONS REQUIRING LEGAL CONFIRMATION] No liability position is published until approved.

9. Intellectual property

You retain ownership of Customer Content. We retain ownership of our platform, software, documentation and trademarks. Licence terms for custom software are agreed per engagement.

10. Personal data

Personal data is handled as described in the Privacy Policy, consistent with Indonesian Law No. 27 of 2022 on Personal Data Protection (UU PDP) and other applicable regulation.

11. Changes to these terms

We may update these terms. Material changes take effect from the effective date recorded on this page, and material changes are notified by email to the account contact.

12. Governing law and dispute resolution

[GOVERNING LAW AND DISPUTE FORUM REQUIRING LEGAL CONFIRMATION]