Contacting support
Reporting a problem to support
What to include so we can solve your problem on the first reply.
Where to write
Email admin@aws-pro.com. This is our official support address.
What to include
1. The domain or mailbox affected.
2. What you expected to happen and what actually happened.
3. The exact error message, plus a screenshot if possible.
4. When it started, and whether anything changed just before.
5. Your preferred reply address if different from the one you are writing from.
What not to send
Never send hosting, mailbox or FTP passwords by email. If we need access, we will tell you which panel setting to change instead.
Response
Emails are handled during business hours in Jakarta (GMT+7). Security incidents and total outages are prioritised.
Still need a hand?
Email support reaches the engineers who operate the platform.