Who this is for
- Operations, service and finance functions
- Companies preparing for automation or ERP change
- Organisations with quality, cost or lead-time pressure
Business Process Improvement & Transformation
Business Process Improvement & Transformation
Never automate a broken process — fix it first
Assessment and redesign of business processes using Lean and Six Sigma thinking. We map how work actually happens today, quantify the waste, and design a simpler target process with the controls needed to hold the gain.
Challenges we address
- Lead times and rework grow faster than the business
- Approvals and hand-offs multiply without adding value
- Automation is planned on top of a process nobody has simplified
- Performance is not visible in a form managers can act on
Programmes
Programmes listed here are proposed offerings. Availability, scope and commercials are confirmed per engagement.
Process Health Check
Short diagnostic that identifies the biggest process losses and quick wins. Proposed offering.
Proposed offeringAs-Is / To-Be Process Assessment
Full mapping of current and target process with quantified gaps. Proposed offering.
Proposed offeringBusiness Process Reengineering
Structural redesign of a core process, including controls and roles. Proposed offering.
Proposed offeringProductivity Improvement Programme
Measurement and improvement of productivity on targeted processes. Proposed offering.
Proposed offeringAutomation Opportunity Assessment
Screening of processes for automation potential, sequenced into a roadmap. Proposed offering.
Proposed offeringTransformation Roadmap
Multi-process roadmap with sequencing, governance and business case. Proposed offering.
Proposed offeringKPI & Performance Management
Design of the measures, review rhythm and reporting that hold the gain. Proposed offering.
Proposed offeringService scope
- Process health check and prioritisation
- As-is mapping with data (time, volume, rework, cost)
- Waste and root-cause analysis
- To-be process design, RACI and controls
- Automation opportunity assessment and transformation roadmap
- KPI and performance management design
Benefits
- Shorter lead time and less rework on priority processes
- A target process the team has helped design and accepts
- A prioritised automation backlog based on real data
- Performance measures that connect work to business outcomes
Methodology
- Diagnose — data collection, gemba walk, value-stream view
- Prioritise — impact vs effort, risk and readiness
- Redesign — to-be process, controls, roles and measures
- Implement — pilot, verify results, standardise, then scale
Deliverables
- Process health-check findings and prioritisation matrix
- As-is and to-be process maps with data
- Root-cause analyses and improvement charters
- Transformation roadmap, KPI set and business case
Frequently asked questions
Do you use Lean, Six Sigma or another method?
Both, as appropriate. The method follows the problem — we do not force a toolset onto a process that needs a simpler solution.
Will you recommend automation immediately?
No. Simplification comes first: automating a broken process only produces broken results faster. Automation is proposed only after the process is stable.
Let’s look at your situation
A short conversation is usually enough to see whether we can help, and what the first step should be.